Refund policy
At 1000cc Chocolates (Thousand CC Chocolates (OPC) Pvt. Ltd.), we strive to deliver high-quality products and ensure a great customer experience. Please review our policy regarding returns and replacements before making a purchase.
Returns
Purchases made from our online store (www.1000ccchocolates.com) are non-returnable and non-refundable.
Damages and Issues
We request all customers to inspect their order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right.
Replacements for Damaged Products
We offer a full replacement for products that are damaged in transit. To request a replacement:
- Contact our customer support team within 7 days from the date of delivery.
- Provide proof of damage (e.g., images or videos) via email or phone.
- Once validated, a replacement order will be processed within 48 hours.
Please note:
- Any queries or concerns beyond 30 days from the order confirmation date will not be entertained.
- Replacement requests must be raised within 7 days of delivery, along with relevant proof of damage.
- Replacements are applicable only for transit-related damages, wrong items, or manufacturing defects.
- We do not offer replacements for taste preferences, improper storage, or personal dissatisfaction.
For any queries or concerns, please reach out to us at:
- E-mail: hi@1000ccchocolates.com
- Call/Whatsapp: +91 7303678972